Broughton Hall Catholic High School - Parent / Carer Feedback

Parent / Carer Feedback

Your feedback to us

Throughout the school year there are several occasions when we ask you for your feedback, following each Parents Evening we will send out a questionnaire for you to give us your thoughts on how your daughter is progressing through her school life. Presented below is the feedback we have received.

Lockdown Learning Survey - February 2021

We asked and over 410 families responded to our Lockdown Learning Survey!

To say we were overwhelmed would be an understatement. We thank you for your contribution, your support and positivity in these challenging times. You told us about the difficulties you and your children were facing, how Broughton has been able to support and shared some surprise success stories, as well as offering suggestions as to how the school could improve its offer and support.

The results of our survey...

  • 98% of parents said their daughter was actively engaging in remote learning

  • Over 92% of parents said that their child had access to a PC, 86% the internet and 88% had a quiet place to study.

  • "In support of lockdown learning the school has provided home access to a school laptop and or wi fi dongle for over 200 families - if your daughter is struggling with home access, please do get in touch with us, as we may be able to provide a loan laptop"

  • 73% of parents reported that their child had received direct support from teaching staff, while 65% said they had received feedback from their daughter's teachers

  • "In response to your feedback, the school has now written to all parents, providing information about their child's engagement in lockdown. If you wish to discuss your daughter's report or require further support or advice, please contact the school"

  • A significant majority of parents said their daughter knew what was expected of her and was able to access the school's learning platforms (Microsoft Teams and Class Charts).75% reported that their daughter had received additional support.

  • Over 90% of parents felt the amount of work set by the school was about right and that the work provided by the school had improved since Lockdown One. 7% of parents' felt the work set was too diffcult for their child to complete.

  • "If your child is struggling with her set work, we would encourage her to contact her class teacher who will be happy to provide additional support and help. Alternatively, parents are asked to raise any issues with their daughter's Head of Year, who will be happy to co-ordinate additional support."

  • Most parents feel able to support their daughter's lockdown learning and knew where to see help should they run into any problems.

  • A small percentage of parents felt their daughter was struggling to cope with lockdown learning and was at times feeling stressed.

  • "To support good mental health and well-being, the school organised a Well Being Week which included a range of well-being activities, culminating in a drop-down afternoon. No homework was set that week or over half term, in order to ensure the girls were rested and in a good place for the new half term. We now provided weekly year assemblies and form time sessions to support the girls. These operated in addition to targeted chaplaincy and welfare call, and girls can let the school know how they are feeling using the new well-being section on Class Charts. Should you have a particular concern about your child's well-being, please contact your daughter's Support Manager."

  • Parents agreed that 'Teams is working well,' 'the quality of work set is good', that 'the activities set in most subjects is good' and acknowledged the quality of the ICT, welfare and SEND Support received.

  • In addition, some 184 individual written comments were submitted. We were delighted to read of your many positive experiences and your support for the school. Thank you, your response is veery much appreciated.

  • "A small number of parents raised issues or questions relating to their child but did not unfortunately provide their name or contact information. If your query has not been answered, please contact the school and we will be very happy to help."

Sixth Form Open Evening Questionnaire - February 2021

Thank you to all of those Year 12 and 13 Parents and Carers who took the time to respond to our online questionnaire; we had 64 responses in total. Many respondents were complimentary of way in which your daughters' teachers have provided help and guidance, and we would like to thank you all for your ongoing support in these difficult times.

Thank you in particular to those parents who took the time to provide a written response as this has proven very helpful. Included in these responses, many respondents felt that the online event ran smoothly, was well-organised and efficient. Some respondents thought it was an effective way to meet with teachers and talk through their daughter's progress and they valued the opportunity.

100% of respondents agreed that their daughter was happy at Broughton Hall, with 98% saying their daughter made good progress. 94% of parents who responded said they would recommend the school to other parents and 98% believe that their daughter is well-looked after at the school. Some positive comments included: 'No areas for improvement I thought it was brilliant.' 'In these difficult times we believe that teachers have adapted very well and delivered a very good Parents Carer's evening.' 'It worked very well indeed. Thought the booking system and event process itself were great as of course was the opportunity to meet the teachers and talk through. Given the times a great achievement and thanks to all involved.'

A third of comments on how to improve the event, did remark that the 5-minute meeting time could be extended to allow teachers, parents, and pupils to talk more thoroughly and address any concerns as a result of this. As several staff have more than one class to feedback to, appointments were limited to this time length. In the future, the school will consider holding year 12 and 13 as 2 separate events in order to accommodate longer appointment times. If you have additional matters to discuss with your daughter/son's teacher, please contact the school via the edulink app/email in the first instance to discuss/ arrange a follow up phone call.

Year 11 Parents and Carers Questionnaire - January 2021

Thank you to all of those Year 11 Parents and Carers who took the time to respond to our online questionnaire, we had 32 responses in total. Many respondents were complimentary of their daughter's experience of school this year, and we would like to thank you all for your ongoing support during these challenging times.

Thank you in particular to those parents who took the time to provide a written response as this has proven very helpful. Included in these responses it has been suggested the online event ran smoothly and allowed time to establish the progress their daughter is making in year 11, and the work she now needs to do to move her learning journey forward. There was also some feedback that the 5 minute meeting time could be extended to allow teachers, parents, and pupils to talk more thoroughly about gaps in learning and address any concerns as a result of this. We will certainly consider this in our next online parent event. The completed questionnaire responses can be found via the edulink app.

If you have any concerns you would like to raise with school, please do not hesitate to contact the year team who will be happy to support as always.

Year 10 Parents and Carers Questionnaire - April 2021

Thank you to all those Year 10 Parents and Carers who took the time to respond to our online questionnaire. The majority of respondents were complimentary of their daughter's experience of school this year, and we would like to thank you for your ongoing support.

Some results from the survey were as follows:
92% of respondents stated that they were happy with the opportunities the school provides for the spiritual development and formation of students.
94% of respondents stated that their child was happy at this school.
94% of respondents stated that their child feels safe at this school.
94% of respondents stated that their child makes good progress at this school.
94% of respondents stated that their child is taught well at this school.

To those parents who took the time to provide a written response this has proven very helpful. The responses suggested that the online event ran smoothly and allowed time to establish the progress their daughter is making in year 10, and the work she now needs to do to move her learning journey forward. One respondent commented that 'it was great as you knew what time it was and didn't have to wait round I think it should be done like this in the future'. Whilst another parent commented that 'It was a great way of delivering a parents evening. I felt there was enough time allocated to discuss my child's progress and I managed to speak with all of my child's subject teachers within the allocated time slots.' A further comment included that the online event was 'Excellent and really efficient and all the teachers were lovely.'

It was also mentioned that the 5 minute meeting time could be extended to allow teachers, parents, and pupils to talk more thoroughly about gaps in learning and address any concerns because of this. We will certainly consider this in our next online parent event.

It was brought to our attention that some parents/carers experienced connection issues while using the edulink app and these parents/carers have been provided with feedback from subject teachers. This feedback has been given by the year 10 pastoral team, either by meeting, telephone, or post.

Year 9 Parents and Carers Questionnaire - May 2021

Thank you to all of those Year 9 Parents and Carers who took the time to respond to our online questionnaire, we had 35 responses in total. Many respondents were complimentary of their daughter's experience of school this year, and we would like to thank you all for your ongoing support during these challenging times.

Thank you in particular to those parents who took the time to provide a written response as this has proven very helpful. Included in these responses it has been suggested the online event ran smoothly and allowed time to establish the progress their daughter is making in year 9.

'One respondent commented that 'It felt more personal and direct done in this way-I would be very happy if all parents evenings were done this way. Another respondent said 'I found this so much better than face to face.'

It was also mentioned that 'a final two minute meeting at the end to discuss concerns and a plan made to resolve any issues would have been a welcome addition to an excellent parent's evening. This is certainly be considered moving forward.

It was pleasing to see that 97% of respondents stated that their child was taught well at school.
Also 97% of respondents thought school responded well to any concerns that are raised.
94% of respondents said the school was well managed, as well as their child being well looked after in school.

It was brought to our attention on the evening and via the questionnaire that some parents/ carers experienced connection issues at the beginning.

Feedback has been provided by pastoral team either by meeting, email or a phone call.

Year 8 Parents and Carers Questionnaire - May 2021

Thank you to the parents and carers who responded to our online survey following our recent parents evening. In total we had 41 responses. We were delighted to hear your views, many of which showed how parents and carers were pleased with how school had adapted during the pandemic and the support provided through lockdown.

The results of the survey were pleasing, some of the headlines were as follows:
95% of parents strongly agree/agree that they are happy with the opportunities that school provides for the spiritual development and formation of students
100% of parents strongly agree/agree that their child feels safe in this school
100% of parents strongly agree/agree that they value the school's spirituality and ethos
93% strongly agree/agree that their child makes good progress (5% answered don't know to this question)
93% strongly agree/agree that their child is well looked after at Broughton Hall
90% strongly agree/agree that their child is taught well (5% answered don't know to this question)
85% of parents (with 12% answering don't know) believe that the pupils are well behaved
88% (with 9% answering don't know) feel that the school is well led and managed.

It was really helpful to hear your views, so thank you for providing us with some written feedback. We received 23 comments on the running of the virtual parents evening which were very favourable. Parents were happy with the way the appointments ran, the set up worked very well and was easy to use, quoting "Parents evening was great, very easy to use, well organised and convenient". Parents commented on how much more relaxed it was. There were a couple of technology problems which we have notified our IT department about, and these will be addressed. Another point was that 5 minutes was sometimes not long enough, but parents were grateful for the follow up phone calls when teachers ran out of time.

One parent commented about the evening "I thought it was great. The teachers seem to know my daughter and provided me with reassurance that she's doing well".

Another said "I think it worked really well,, you get to see the tutor and the correct time and not have to queue. Much better".

We asked the question "Are there any areas you would like to be the focus for a Parent Focus meeting next year?" We had 7 written responses which we will be addressing.

If there are any issues that you would like to discuss further, please do not hesitate to contact the Year 8 team.

Year 7 Parents and Carers Questionnaire - March 2021

The year 7 pastoral team really appreciate the time parents and carers gave to respond to our online survey following the year 7 parents evening which was held virtually this year. There were a total of 60 responses. The year 7 pastoral team and wider staff endeavour to make the process of transition as smooth as possible, particularly for this academic year which has presented many challenges to pupils and indeed staff as we have all adapted to maintain the high standards of teaching and learning. We really value the feedback and it was lovely to read the many views from parents and carers who recognised the school's efforts to support their daughter's progress throughout isolations and the pandemic.

The results of the survey were pleasing, some of the headlines were as follows:
95% of parents strongly agree/agree that their child is happy at this school (5% responded don't know to this question)
95% of parents strongly agree/agree that their child feels safe in this school (5% responded don't know to this question)
90% of parents strongly agree/agree that their child values the school's spirituality and ethos
95% strongly agree/agree that their child makes good progress (5% answered don't know to this question)
97% strongly agree/agree that their child is well looked after at Broughton Hall (3% responded don't know to this question)
95% strongly agree/agree that their child is taught well
90% strongly agree/agree that their child receives appropriate homework for their age
93% strongly agree/agree that the school ensures pupils are well behaved
92% strongly agree/agree that the school is well led and managed (8% responded don't know to this question)

At the end of the survey we were grateful to those who provided us with views regarding the delivery of the year 7 virtual parents evening. From the 29 responses we received we were delighted to hear how pleased parents and carers were.

Parents were generally happy with the running of the evening, quoting that they "found the experience very helpful" and that "It was extremely well organised. Although there seemed to be a couple of technological issue" which have been passed on to our IT support team to address, one parent commented "I am very happy that the school provided the opportunity for parents evening to still go ahead virtually. School provided sufficient guidance to access the parents evening." One suggestion that was raised by a couple of parents highlighted the time limit of 5 minutes for each appointment. One parent commented, "Brilliant, would have liked more than five minutes, but I do understand how difficult it is to fit all parents in." whereas some parents seemed to favour the time limit quoting, that they "very good idea to have a time limit".

One parent added "preferred the virtual parents evening to usual parents evenings where you spend a lot of time waiting around".

Another said, "Lovely to see the teachers for my 1st secondary school parents evening! My daughter is happy at school which is all I could ask for. Thank you".

We also asked the question "Are there any areas you would like to be the focus for a Parent Focus meeting next year?" We had 14 written responses which we will be addressing.

If there are any issues that you would like to discuss further, please do not hesitate to contact the Year 7 team.


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